Refund Policy

Because custom software engineering and AI solutions require substantial time, design architecture, and dedicated development effort, work is structured around transparent terms:

Advance Deposits: Initial advance payments (typically 20% to 25%) cover project setup, discovery, architecture, and developer slot reservation.

Delivered Work: Payments made for successfully completed, reviewed, and delivered work are non-refundable.

Refunds are handled fairly and strictly in accordance with work completed:

Deliverable Failure: Refunds are granted only if we completely fail to deliver the agreed core deliverables and cannot resolve the issue, or if mutually agreed in writing by both parties.

No Change-of-Mind Refunds: Refunds will not be issued due to change of mind, personal schedule changes, or external circumstances once development has started.

To protect project timelines and scheduling, ongoing communication is required:

Ghosting Policy: If a client remains completely unresponsive for 14 consecutive days (small projects) or 21 consecutive days (large projects), the project is subject to cancellation.

Deposit Status: In ghosting and unresponsiveness cancellations, advance deposits are non-refundable by default.

Direct expenses incurred with third-party providers during development cannot be refunded under any circumstances:

Third-party API consumption and AI credits (such as OpenAI, Anthropic, or database services).

Domain registrations, cloud hosting fees, and SSL certificates.

Commercial fonts, plugins, or third-party licenses purchased specifically for the client's project.

We stand behind the quality of our work and prioritize client satisfaction through structured post-delivery support:

Complimentary Warranty: We provide free bug fixes and error resolution for 14 days (small projects) or 21 days (large projects) following final delivery.

Live Testing Staging: A live staging link is provided early in development so you can review and verify functionality in real time before final handover.

To request a project review or milestone refund inquiry, please email us directly at muhammad124711@gmail.com with your project details and reason for inquiry. Eligible requests are reviewed and processed within 2 to 3 business days.